Delete your Mureza account
Mureza users can request deletion of their account and associated personal data by contacting Mureza support from the email address linked to their account.
How to request deletion
- Email murezapp@gmail.com.
- Use the subject line: Delete my Mureza account.
- Send the request from the email address used for your Mureza account.
- Include your full name and the phone number linked to the account, if any.
Data we delete
We delete or anonymise account profile information, contact details, device tokens, saved addresses, and optional profile media where deletion is permitted.
Data we may keep
We may retain transaction, payment, dispute, safety, fraud-prevention, customs, legal, tax, accounting, and support records where required or permitted by law.
Timing
We aim to process valid deletion requests within 30 days. Some retained records may be kept for longer where required for legal, security, dispute, or financial reasons.